dbt Cloud Support

Welcome to dbt Cloud Support!

Our purpose is to assist dbt Cloud users as they work through implementing and utilizing dbt Cloud at their organizations. Have a question you can't find an answer to in our docs, dbt discourse, or Stack Overflow? dbt Support is here to dbt help you! Check out our guide on getting help - half of the problem is often knowing where to look... and how to ask good questions! Types of questions dbt Support will assist you with:

• How do I...

  • set up a dbt Cloud project?
  • set up a private package in dbt Cloud?
  • configure custom branches on git repos?
  • link dbt to a new github account?

• Help! I can't...

  • log in!
  • access logs!
  • update user groups!

• Something isn't working the way I would expect it to...

  • in a macro I created...
  • in an incremental model I'm building...
  • in one of dbt Labs' packages like dbt_utils or audit_helper...

• I need help understanding and troubleshooting this error...

  • Server error: Compilation Error in rpc request (from remote system) 'dbt_utils' is undefined

  • SQL compilation error: syntax error line 1 at position 38 unexpected '<EOF>'.

  • Compilation Error Error reading name_of_folder/name_of_file.yml - Runtime Error Syntax error near line 9

For dbt Cloud Enterprise accounts

Types of questions you should ask your Solutions Architect and Sales Director:

• How should we think about setting up our dbt projects, environments, and jobs based on our company structure and needs?
• I want to expand my account! How do I add more people and train them?
• Here is our data road map for the next year - can we talk through how dbt fits into it and what features we may not be utilizing that can help us achieve our goals?
• It is time for our contract renewal, what options do I have?

When you need help writing SQL or want someone to actually help build your dbt Project, check out our list of dbt Preferred Consulting Providers or our Services page!